Returns and Exchanges

At AllCloak.com, we want you to be satisfied with your purchase. If you are not entirely happy with your order, we offer returns and exchanges under the following conditions:

  1. Return Eligibility:

    • Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
    • Returns must be initiated within 30 days of receiving your order.

  2. Return Process:

    • To initiate a return or exchange, please contact our customer support team at Contact@allcloak.com with your order number and the reason for return.
    • Once your return request is approved, we will provide you with instructions on how to return the item(s).

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
    • We recommend using a trackable shipping method and purchasing shipping insurance for your return package, as we are not responsible for lost or damaged returns in transit.

  4. Refunds and Exchanges:

    • Refunds will be issued to the original payment method used for the purchase, within 3 days of receiving the returned item(s).
    • Exchanges will be processed promptly upon receipt of the returned item(s), subject to product availability.

  5. Final Sale Items:

    • Certain items may be marked as final sale and are not eligible for return or exchange unless defective.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

  7. Non-Returnable Items:

    • For hygiene reasons, certain items such as underwear or swimwear may not be eligible for return or exchange unless defective.

Please note that returns and exchanges are subject to our discretion and compliance with our return policy. If you have any questions or concerns regarding returns or exchanges, please don't hesitate to reach out to us at Contact@allcloak.com.