FAQs

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as indicated during the checkout process.

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our website or the courier's website.

3. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receipt for a full refund. The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. For more details, please visit our Return and Refund Policy.

4. How do I return an item?

To return an item, please contact our customer service team at contact@allcloak.com to initiate the return process. You will be responsible for the return shipping costs. Once we receive your item, we will inspect it and process your refund.

5. Do you ship internationally?

Yes, we ship worldwide. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Customers are responsible for any additional charges incurred for customs clearance.

6. How long does shipping take?

Delivery times vary depending on the shipping destination and the selected shipping method. Estimated delivery times will be provided at checkout. Standard shipping typically takes 7-10 business days, while expedited shipping options are available for faster delivery.

7. How can I contact customer service?

You can contact our customer service team by email at contact@allcloak.com or by phone at 0385365999. Our customer service hours are Monday to Friday, 9 AM to 5 PM (MST).

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at contact@allcloak.com. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes or cancellations.

 

9. How do I know which size to order?

We provide a detailed size chart on our product pages to help you choose the right size. If you have any questions about sizing, please contact our customer service team for assistance.