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CHRISTMAS
HANDBAG
COZY APPAREL
MEDIEVAL CLOAKS
HALLOWEEN
EMBROIDERED
CLOAK
MUSHROOM
CHRISTMAS
ORNAMENTS
TRENDING
WASHED CAP
GIFT CHRISTMAS
ADVENT CALENDAR
THEMES
WOLF MANDALA
CHRISTMAS
HANDBAG
COZY APPAREL
MEDIEVAL CLOAKS
HALLOWEEN
EMBROIDERED
CLOAK
MUSHROOM
CHRISTMAS
ORNAMENTS
TRENDING
WASHED CAP
GIFT CHRISTMAS
ADVENT CALENDAR
THEMES
WOLF MANDALA
Frequently asked questions
GENERAL FAQS
WHERE IS MY ORDER
We understand that you may have expectations regarding the delivery of your order.
For greater transparency, delivery times are clearly explained throughout our site. In general, delivery will take between 5 and 16 working days with the primary objective of delivering to you within 9 working days once your order is shipped (24 hours).
Please do not overly solicit our customer service on this matter, as once shipped, we no longer have any impact on its progress.
I DID NOT RECEIVE THE ORDER CONFIRMATION EMAIL?
There are two scenarios:
- Either you have informed your phone number when you ordered, it is therefore normal that you have not received an email if we do not have it.
- Either you have informed your mail when you ordered in this case: we confirm that you have received it, we ask you to look carefully in each category of your mailbox because it is possible that our confirmation email ends up in your Junk emails, Promotions or Networks, and this happens in 99% of cases when we receive this question.
I DID NOT RECEIVE THE SHIPPING CONFIRMATION EMAIL?
We confirm that you will receive the shipping confirmation email, just like the order confirmation email. We ask you to look carefully in each category of your mailbox because it is possible that our confirmation email ends up in your Junk emails, Promotions, or Networks, and this happens in 99% of cases when we receive this question.
HOW DO I PLACE AN ORDER?
To place an order, simply browse our website, select the products you want, and add them to your cart. Once you're ready, proceed to checkout, provide your shipping details, and complete the payment process.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Once your order has been confirmed, we will begin processing it immediately. Unfortunately, we are unable to change or cancel orders once they have been confirmed. However, if your order has not yet been processed, please contact us immediately to discuss any changes within 48 hours.
SPECIFIC QUESTIONS
WHAT SECURITY DO YOU OFFER FOR ONLINE PAYMENTS?
We naturally use Stripe, your security is our priority. We use AES-256 encryption to ensure the confidentiality of your information. You can make your purchases in complete security.
MY ORDER HAS EXCEEDED DELIVERY TIMES, WHAT SHOULD I DO?
We apologize for any potential delays to your order. We recognize that international shipping may sometimes be delayed due to customs formalities. (no additional costs)
To view the status of your order, we invite you to use the tracking number that was sent to you by email upon shipping confirmation. This number allows you to locate your package and check its current status.
If you are having difficulty tracking your order or would like additional information, please do not hesitate to contact our customer service at contact@allcloak.com
Our team is available to assist you and answer all your questions.
WHAT IS THE CARRIER?
We useYunexpress,USPS,DPD (DE),DHL,...as carriers for our deliveries. It is important to note that the tracking of your package will only be updated once it is in the destination country. Don't panic, it's normal. We thank you for your understanding and are here for any additional questions.
HOW TO PAY WITH A GIFT CARD?
During the payment process on our site, simply enter the unique gift card code in the dedicated"Code and Gift Card"field to automatically apply the discount to your order.
AM I SUBJECT TO CUSTOMS TAX ON ARRIVAL?
No, no tax will ever be asked upon arrival. Everything is sorted out by us in advance.
Couldn't find the answer to your question? Check out more FAQs or contact us for fast answers
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